Support
Help for DSK Translation Check
Get help with translation scans, issue queues, exports, schedules, billing access, and setup questions. Do not send API keys, access tokens, customer personal data, or private database credentials in support messages.
What to include in a support request
Include your myshopify.com store domain or store URL, the app screen where the issue happened, the approximate time, and a screenshot if it helps. Keep screenshots free of customer data, access tokens, and private credentials.
Contact support at support@datasidekick.nl or open the support page.
Does the app translate my store?
No. DSK Translation Check audits existing Shopify translations. It helps find missing, outdated, blank, copied, or formatting-risky translations, but it does not create or rewrite translations.
Do I need DeepL, OpenAI, Google Translate, or another API key?
No. V1 has no external AI or translation-provider dependency.
What can the app scan?
V1 scans verified Shopify translatable resources for products, collections, pages, blogs, articles, menus, links, shop policies, product options, product option values, metafields, and metaobjects where Shopify exposes them to the app. It also reads locales, Markets, and market web-presence metadata.
What issue types does it find?
- Missing translations
- Shopify-outdated translations
- Blank translations
- Same-as-source translations
- HTML and Liquid placeholder mismatch issues
Does the app store product descriptions or translations?
Not in v1 persistence. The app stores scan and issue metadata, such as resource ID, field key, locale, market IDs/names/handles, issue type, severity, and status. Detailed CSV export can include source and current translation text for the downloaded file, but the app fetches that text live and does not store it in scan records, issue records, history, or schedules.
Why does a scan show no issues?
The store may have no published secondary language, Shopify may return no resources for the current verified resource types, or existing translations may not match the deterministic issue checks.
Can I export issues for a translator or agency?
Yes. Minimal CSV exports issue metadata only: severity, status, issue type, locale, market, resource type, resource ID, field, and summary. Detailed CSV adds source text and current translation text for translators who need the wording in the file.
Can I mark issues as fixed?
Yes. You can mark issue records as open, ignored, or resolved. The queue updates inline, removes the changed issue from the current filtered view when appropriate, and keeps your active filters in place. It does not write translations back to Shopify in v1.
Can I schedule scans?
Yes. The app stores schedule preferences, next-run metadata, and worker status. Automatic scheduled scans run through the deployed production worker when scheduling is enabled for a shop.
How do I remove app data?
Uninstalling the app triggers authenticated Shopify webhooks that delete sessions and app-specific shop data. Shopify shop redact webhooks also delete app-specific shop data.